Dhruv Arora

Dhruv Arora

Systems Administrator: Microsoft 365, Windows infrastructure, endpoints and identity

I keep enterprise IT running and move it safely when it has to change: laptop fleets, mailboxes, servers and the people who depend on them.

7+ years across Canada and India. Healthcare, financial services, environmental services and retail. Based in Ontario, Canada.

Download resume (PDF) Email me LinkedIn
Microsoft 365Entra IDActive DirectoryExchange OnlineIntuneWindows ServerVMwareHyper-VPowerShellAzureAWSCisco CCNADNS and DHCPWSUS and SCCMBlackBerry UEMBitdefenderVeeamServiceNowZabbixITIL

About

I am a systems administrator with 7+ years running Microsoft 365, Entra ID, Active Directory and Windows Server environments across healthcare, financial services, environmental services and retail in Canada and India.

I have delivered a full tenant-to-tenant Exchange Online migration for a joint-venture separation, a Pan-India laptop migration over a single planned weekend, and a Windows 11 rollout to 300+ endpoints in a PHIPA-regulated organization. I pair hands-on infrastructure engineering with strong service delivery, documentation and escalation management.

Selected work

Projects taken from my resume.

  • Tenant-to-tenant Exchange Online migration

    Planned and executed mailbox migrations to a new Microsoft 365 tenant during a joint venture separation, minimizing downtime and onboarding users smoothly.

    Invesco Asset Management

  • Pan-India laptop migration in one weekend

    Spearheaded the move of enterprise laptops from the legacy environment to the new IT environment over a single planned weekend, with minimal business disruption.

    Invesco Asset Management

  • Windows 11 rollout to 300+ endpoints

    Led the organization-wide deployment using WSUS, with minimal disruption to business operations.

    Wellington-Dufferin-Guelph Public Health

  • IT in a PHIPA-regulated healthcare setting

    Gave Tier 2 and Tier 3 support to 250+ users, contained phishing and unauthorized-access incidents, ran audits against healthcare regulations and trained staff on security awareness.

    Wellington-Dufferin-Guelph Public Health

  • Sole IT resource for a whole company

    Ran servers, networks, endpoints, the ERP and vendors, delivered projects on time and within budget, and oversaw 6,000+ feet of Cat 6a cabling.

    LUMINOR Environmental Inc

  • E-commerce move from WordPress to Shopify

    Led the platform migration with minimal downtime, improving site performance, scalability and user experience.

    Labusch Skywear

Experience

  1. Advanced Analyst, Infrastructure CX

    Jan 2025 to Sep 2026

    Invesco Asset Management, Mumbai, India

    • Planned and executed Exchange Online mailbox migrations to a new Microsoft 365 tenant during the joint venture separation.
    • Led the migration of user data and enterprise storage, and built core services for the new entity, including Windows Print Server and DHCP Server.
    • Spearheaded the Pan-India laptop migration over a single planned weekend and supported endpoint provisioning and Microsoft 365 configuration.
    • Escalation point across support teams, infrastructure teams and vendors, coordinating daily support for a team of 3.
    • Analyzed recurring incident trends and authored documentation, migration procedures and knowledge base articles.

  2. IT Administrator

    Nov 2022 to Dec 2024

    Wellington-Dufferin-Guelph Public Health, Guelph, Canada

    • Led the Windows 11 deployment to 300+ endpoints using WSUS.
    • Administered servers, storage and network components for high availability in a regulated healthcare environment.
    • Managed Active Directory, Microsoft Entra ID, Group Policy, Exchange Online and identity services, plus mobile device management with BlackBerry UEM.
    • Delivered Tier 2 and Tier 3 support to 250+ users, contained phishing incidents with Bitdefender, maintained PHIPA compliance and ran security awareness training.

  3. IT Help Desk Analyst (Sole IT Administrator)

    Mar 2021 to Nov 2022

    LUMINOR Environmental Inc, Guelph, Canada

    • Sole IT resource for servers, networks, endpoints and peripherals, with end-to-end user support.
    • Administered the ERP and critical business applications, and managed vendors for procurement, installation and maintenance.
    • Delivered migrations, upgrades and software deployments on time and within budget, and oversaw 6,000+ feet of Cat 6a cabling.

  4. IT Help Desk Technician

    Jun 2019 to Feb 2021

    Labusch Skywear, Kitchener, Canada

    • Led the e-commerce migration from WordPress to Shopify, and supported POS systems, new-hire onboarding and inventory tools.
    • Built a knowledge base of solutions, FAQs and user guides for self-service support.

Core technologies

Microsoft and identity
Microsoft 365 tenant administration, Exchange Online, Entra ID, Active Directory, Group Policy, Intune, Teams, SharePoint Online
Endpoint and patch management
SCCM, WSUS, BlackBerry UEM, Bitdefender
Servers, virtualization and storage
Windows Server, VMware, Hyper-V, file and print services, RAID, NFS/SMB, snapshots and cloning
Networking and security
DNS, DHCP, TCP/IP, VLAN, subnetting, routing and switching, VPN, NAT, firewalls, SSL/TLS/SSH, Zabbix
Backup and recovery
VMware backups, Veeam, Backblaze, MySQL/PostgreSQL backup and restore
Scripting and automation
PowerShell, Linux shell scripting
Cloud and containers
Azure, AWS, Google Cloud, Docker
ITSM
ServiceNow, ManageEngine, ITIL practices

Certifications and education

Certifications

  • Cisco Certified Network Associate (CCNA)
  • CompTIA A+
  • Microsoft Azure Administrator Associate (AZ-104)

Education

  • Applied Network Infrastructure and System AdministrationConestoga College, Kitchener, 2020
  • Bachelor's degree in Information TechnologyUniversity of Mumbai, 2018

Contact

Hiring for an infrastructure, systems or IT operations role? Send me a note or take the resume with you.

Download resume (PDF) dhruv130798@gmail.com LinkedIn